Earnings call: Futu Holdings reported an increase in paying clients

In the fourth quarter of 2023, Futu Holdings (NASDAQ:) reported a notable increase in paying clients, with the numbers surpassing 1.7 million, marking a 15% year-over-year growth. This growth was largely fueled by significant client acquisition in Singapore and the launch of the moomoo app in Japan, which ranked among the top three in daily downloads.

Despite a slowdown in Hong Kong due to market sentiments, the first quarter showed signs of rebound. In the US, the company focused on acquiring quality clients, resulting in a 30% increase in average asset balance. Futu also expanded its brokerage business to Malaysia, quickly attracting over 30,000 clients. The company expects to add 350,000 net new paying clients in 2024.

Total client assets grew by 16% year-over-year to HKD486 billion. However, total trading volume decreased by 12% year-over-year. In wealth management, client assets saw an 82% increase. The company also participated as joint book runners in several Hong Kong IPOs and announced a new share repurchase program.

Key Takeaways

• Futu Holdings’ paying clients surpassed 1.7 million, a 15% increase year-over-year.
• Significant client acquisition in Singapore, with Futu becoming the exclusive distributor of Fullerton Fund Management money market funds.
• The moomoo app achieved a top-three ranking in Japan for average daily downloads.
• Plans to launch Japan equities trading by the end of March.
• In Hong Kong, client acquisition rebounded in Q1 after a previous slowdown.
• In the US, new paying clients showed a 30% increase in average asset balance.
• Entry into the Malaysian market resulted in over 30,000 new clients within a week.
• A 16% year-over-year increase in total client assets, reaching HKD486 billion.
• A decrease in total trading volume by 12% year-over-year.
• A significant 82% increase in wealth management client assets year-over-year.
• Participation as joint book runners for multiple high-profile Hong Kong IPOs.
• Introduction of a new share repurchase program.

Company Outlook

• Futu targets 350,000 net new paying clients by 2024, with contributions expected from new markets like Japan, Canada, and Malaysia.
• Anticipates a 10-20% decrease in customer acquisition costs compared to the previous year.
• Expects mid to high single-digit headcount growth, focusing on international market expansion and R&D enhancement.
• No cost income ratio guidance provided due to revenue volatility.

Bearish Highlights

• Trading velocity in Hong Kong and the US declined in the fourth quarter due to market conditions.
• Interest income decreased in the first quarter because of a lower average balance for security borrowing and lending.

Bullish Highlights

• Healthy pickup in trading volume observed in the first quarter.
• Completion of US self-clearing migration, enhancing operating efficiency and trading execution.
• Strong net asset inflows and an increase in average client assets in Singapore.

Misses

• Total trading volume declined by 12% YoY, affected by market conditions.

Q&A Highlights

• Futu’s strategy in Hong Kong focuses on acquiring high-quality clients and attracting net asset inflow from existing clients.
• The company has seen robust net asset inflow from Hong Kong in Q4 despite weak market sentiments.
• Futu leverages comprehensive product offerings and operational strategies tailored to clients’ investment needs.
• US self-clearing migration is largely complete and expected to contribute positively to client experience in new markets like Japan and Malaysia.
• Idle cash represents 10-15% of total client assets.
• The earnings call concluded with management expressing gratitude to the participants.

InvestingPro Insights

Futu Holdings (FUTU) has shown a remarkable ability to grow its client base and expand into new markets, as reflected in the company’s latest earnings report. To further understand Futu’s financial health and stock performance, here are some key metrics and insights from InvestingPro:

InvestingPro Data:

• Market Cap (Adjusted): $7.77 billion

• P/E Ratio (Adjusted) last twelve months as of Q3 2023: 13.73

• Revenue Growth last twelve months as of Q3 2023: 34.33%

InvestingPro Tips:

• Futu’s stock is currently in overbought territory according to RSI metrics, suggesting investors should monitor the stock’s movement closely.

• The company is trading at a low P/E ratio relative to its near-term earnings growth, which could indicate that the stock is undervalued given its earnings potential.

These insights indicate that while Futu’s stock might be experiencing a period of high buying pressure, its financials show strong revenue growth and a favorable valuation in terms of P/E ratio. Investors interested in deeper analysis will find additional InvestingPro Tips at https://www.investing.com/pro/FUTU, which could provide a more comprehensive investment picture. Remember to use the coupon code PRONEWS24 to get an additional 10% off a yearly or biyearly Pro and Pro+ subscription. There are currently 10 additional InvestingPro Tips listed for Futu Holdings to help investors make informed decisions.

Full transcript – Futu Holdings (FUTU) Q4 2023:

Operator: Hello, ladies and gentlemen. Welcome to Futu Holdings Fourth Quarter and Full Year 2023 Earnings Conference Call. [Operator Instructions]. Today’s conference call is being recorded. If you have any objections, you may disconnect at this time. I would now like to turn the conference over to your host for today’s conference call, Daniel Yuan, Chief of Staff to CEO and Head of IR at Futu. Please go ahead, sir.

Daniel Yuan: Thanks, operator, and thank you all for joining us today to discuss our fourth-quarter and full-year 2023 earnings results. Joining me on the call today are Mr. Leaf Li, Chairman and Chief Executive Officer; Arthur Chen, Chief Financial Officer; and Robin Xu, Senior Vice President. As a reminder, today’s call may include forward-looking statements, which represent the company’s belief regarding future events, which by their nature are not certain and are outside of the company’s control. Forward-looking statements involve inherent risks and uncertainties. We caution you that a number of important factors could cause actual results to differ materially from those contained in any forward-looking statement. For more information about the potential risks and uncertainties, please refer to the company’s filings with the SEC, including its annual report. With that I will now turn the call over to Leaf. Leaf will make his comments in Chinese, and I will translate.

Leaf Hua Li: Thank you all for joining our earnings call today. In the fourth quarter, we added over 59,000 paying clients. Our total paying clients as of year-end reached over $1.7 million, representing 15% growth year over year and exceeding our guidance. This was due to level four for tissue valves goes up by volume versus on total volume of business. Client acquisition in Singapore has sustained high growth into the fourth quarter. Money market funds continue to garner significant client interest amid high interest rate and market volatility. In December, we became the first and only distributor of Fullerton Fund Management Singapore-dollar-denominated money market funds, the only T+0 Singapore dollar money market funds for retail investors in Singapore. We continue to gain user mindshare in Japan with our rich market information, comprehensive market data, and interactive social community. In the fourth quarter, the average daily downloads of moomoo app in Japan ranked top three among all brokers and surpassed those of Nomura and Matsui Securities according to data.ai. With the recording remarkable gains and hitting new highs, client acquisition in Japan also showed a notable sequential increase in the first quarter. We continue to streamline the account opening process to reduce leakage in the conversion funnel and focused on R&D for key investment products. We launched an growth account in December that will soon roll out Japan equities trading. Our clients in Hong Kong and Singapore will also have access to Japan stock trading in the second quarter. Client acquisition in Hong Kong slowed down due to sluggish market sentiments. We have rebounded in the first quarter along with the recovery of the Hong Kong stock market. In the US, we continue to prioritize client quality over quantity with the average asset balance of new paying clients in their first quarter of onboarding, increasing by over 30% compared to the last quarter. In Australia, we focused on cultivating brand equity and adding new products, including cash management. On February 26, we launched brokerage business in Malaysia and gained significant traction. Over 30,000 clients flocked to our platform within one week of the official launch, representing the fastest growth in any of our international markets. We managed to generate high brand awareness in Malaysia from the outset thanks to our rapid share gain in Singapore over the past three years. We observed robust paying client growth across all markets this year. In fact, we attracted more paying clients and net asset inflows in the first two months this year than the entire fourth quarter. Given the strong momentum year to date, we are guiding for a 350,000 net new paying clients in 2024. Total client assets increased by 16% year over year and 4% quarter over quarter to HKD486 billion. The sequential increase was largely due to robust net asset inflow across all regions and the market appreciation of our clients’ US stockholding. In Singapore, total client assets and average client assets posted sequential increase of 25% and 17%, respectively. Average client assets was over SGD17,000 due to strong inflows across cohorts. As we continue to build brand equity, moomoo gained traction among high-net-worth clients in Singapore. As of quarter end, margin financing and securities lending balance increased marginally by 2% quarter over quarter. While we saw an uptick in security funding balance for US stocks margin financing balance declined as clients unwound their positions. Total trading volume was HKD957 billion, down 12% year over year and quarter over quarter. In the fourth quarter, Hong Kong and US stock trading volume were down 13% and 12% sequentially. Weak sentiments around Hong Kong equities and lower turnover in US tech stocks dragged total trading volume. Our share gains in the derivatives market and Hong Kong was a bright spot. Hong Kong futures and options trading at 8.5% and 14.7% market share in the fourth quarter respectively. Total client assets in wealth management increased by 82% year over year and 11% quarter over quarter to HKD58 billion, accounting for 12% of total client assets. Clients increased their allocation in money market funds and US treasury bills to harvest high yields. Total bond holdings as a result increased by over 60% quarter over quarter. We continue to enrich our structured products by onboarding the accumulator nodes, a product that allow clients to sell their stock positions out of premium. Our enterprise business had 414 IPO distribution and IR clients, up 24% year over year. In the fourth quarter, we acted as joint book runners for several high-profile Hong Kong IPOs, including those of J&T Express and UBTech. We underwrote 37 Hong Kong IPOs in 2023 and ranked first among all brokers according to Wind. Next, I’d like to invite our CFO, Arthur to discuss our financial performance.

Arthur Chen: Thank you, Leaf and Daniel. Before going through our financial performance, I’d like to give you an update on our latest share repurchase program announced on March 11, 2022. As of December 31, 2023, the expiration date of the program, we have repurchased an aggregate of $11 billion ADS with approximately USD365 million total repurchase amount in open market transactions. We have put in place a new share repurchase program, which approved and authorized us to repurchase up to USD500 million of ADS before December 31, 2025. Now please allow me to walk you through our financial performance. All numbers Hong Kong dollars unless otherwise noted. Total revenue was $2.4 billion, up 4% from $2.3 billion in the fourth quarter of 2022. We ended 2023 with full-year revenue growing 31% to $10 billion. Brokerage commission and handling charge income were $904 million, a decrease of 14% year over year and 10% QoQ. The decrease was mainly driven by lower trading volumes. Interest income was $1.3 billion, up 17% year over year and down 11% QoQ. The year-over-year increase was mainly driven by higher interest income from client cash deposits due to higher benchmark interest rate and higher margin financing income due to an increase in daily average margin balance. The Q-over-Q decrease was mostly driven by the lower interest income from clients’ cash deposits due to a decrease in daily average client cash balance. Other income was $137 million, up 46% year over year and a largely flat QoQ. The year-over-year increase was primary attribute to higher fund distribution income, partially offset by lower enterprise public relationship service income and underwriting fee income. Our total cost of $433 million, an increase of 27% from $342 million in the fourth quarter of 2022. Brokerage commission and handling charge expenses were $59 million, down 8% year over year and 6% Q-over-Q. The decrease was roughly in line with our decrease of our brokerage commission and handling charge income, partially offset by the cost of migrating our SGX equities to our self-clearing system. Interest expenses were $271 million, up 49% year-over-year and down 6% Q-over-Q. The year-over-year increase was driven by higher interest expenses associated with our securities borrowing and lending business and the higher margin financing interest expenses. The Q-over-Q decrease was mostly due to lower interest expenses associated with our security borrowing and the lending business, partially offset by higher margin financing interest expenses. Processing and servicing costs was $104 million, up 7% year over year and 21% Q-over-Q. The increase was largely due to higher product service fee for new markets and higher system usage fees. As a result, our total gross profit was $1.9 billion, largely flat year over year. Gross margin was 81.7% as compared to 85% in the fourth quarter of 2022. Operating expenses was up 12% year over year and 3% Q-over-Q, so $916 million. R&D expenses were $363 million, up 9% year over year and 1% Q-over-Q. The year-over-year increase was mainly due to increasing R&D headcount as we continue to support new product offerings in international markets. Selling and marketing expenses was $182 million, up 19% year over year and down 14% Q-over-Q. The year-over-year increase was due to a 41% year-over-year increase in net new paying clients, partially offset by lower customer acquisition costs. And the Q-over-Q decrease was due to fewer net new clients and lower customer acquisition costs. G&A expenses were $370 million, up 12% year-over-year and 15% Q-over-Q. The increase was primary due to a increase in headcount for general and administrative personnel, partially offset by lower professional service fees. As a result, income from operations decreased 9% year over year and 22% Q-over-Q to $1 billion. Operating margin declined to 43.1% from 49.1% in the fourth quarter of 2022, mostly due to operating deleverage. Our net income decreased by 9% year over year and 20% Q-over-Q to $876 million. Net income margin shrank to 36.9% in the fourth quarter as compared to 42% in the same quarter last year. Among our international business, Singapore was the first to achieve breakeven on a quarterly basis even with apportioned cost from headquarter. As client assets continued to grow, we believe the unit economics in Singapore will maintain an upward trajectory. That concludes our prepared remarks. We’d now like to open the call to questions. Operator, please go ahead. Thank you.

Operator: [Operator Instructions]. First question today is from Cindy Wang from China Renaissance.

Cindy Wang: Thanks for taking my call. And I have two question. First one is what’s your progress of improving accounts opening process in Japan? And could you provide more color on new paying client acquisition in fourth quarter last year versus first quarter of this year so far in Japan? And when would you expect to launch Japan stock trading? And the second question is regarding to the new paying client. So we see the new paying client target of 350,000 in 2024. It’s very impressive. Could you break down by key markets, including like Hong Kong, Singapore, US, Japan, et cetera? Thank you.

Arthur Chen: Thank you, Cindy. I will take your second question first and will leave the first question to my colleague, Daniel. In terms of our new targets for 2024, the contributions from Singapore, Hong Kong and the Australians — these existing markets absolute terms should be similar to last year. So the incremental growth drivers mainly come from certain new markets we enter into this year and recently in the fourth quarter last year, such as Japan, Canada and Malaysia. Thank you.

Daniel Yuan: Hi, Cindy. This is Daniel, and I’ll take your question on Japan. So in the fourth quarter, we continued to optimize their account opening process and to integrate the redundant processes and pages in that process, and to iterate on the key friction points. And we have seen, therefore, a very meaningful increase in the conversion rate from users to registered clients to paying clients. But in comparison to other international markets, there is still a lot of room for improvement in that conversion number and to continue to optimize that account opening golden process will be a key priority for us this year. And in terms of Japan, equities trading, yes, we are planning to roll out the Japan equities trading to our Japan clients by the end of March. And then in April or May, we’re going to roll out Japan equities trading to our clients in Hong Kong and Singapore. Thank you.

Operator: Thank you. Next question today is from Chiyao Huang from Morgan Stanley.

Chiyao Huang: My question is on Singapore. So what was roughly the client number and client asset contribution on the overall firm basis? And also wonder what’s the strategy in Singapore for 2024, and how’s the competitive landscape change in Singapore? And also what’s the risk appetite evolving for Singapore clients in ’24, given the US market still performing quite well? Are we the trading more stocks? Thank you.

Arthur Chen: Thank you, Chiyao. My colleagues, Robin will answer this question for you.

Robin Xu: In the fourth quarter, the Singapore recorded very steady client growth and contributed about 30% of our total net new clients for the entire quarter. And thanks to the continued net asset inflow of our existing clients and the higher quality new clients, the total client assets and average client assets in Singapore reported 25% and 17% sequential growth, respectively. And the total client assets over reported sequential increase for every single quarter since we launched the business. And average client assets have been on an upward trajectory for six consecutive quarters. And as at the end of last year, average client assets in Singapore was over SGD17,000. And we believe that as we continue to enhance our brand awareness to diversify and enrich our product offerings and to improve our client services, moomoo will continue to attract more high-net-worth individuals. And we’ve also seen the unit economics in Singapore to continue to improve in the past two years. And taking into account the costs from the headquarters to support Singapore, the Singapore subsidiary was breakeven for the first time during the fourth quarter, and we have some very good growth year to date. And in terms of clients’ risk appetite — so during the past rate hike cycle, we started to promote our Cash Plus product, which is the money market fund product. And we continue to cross-sell on different investment products based on our clients’ risk appetite. And this year, we have seen very strong traction in US equities among our Singapore clients. Thank you.

Operator: Next question today is from Yu Fan from CICC

Yu Fan: My first question is regarding the blended commission rate. We see the commission rate increase this quarter. So what’s the reason behind? And the second question is about the . So we see the CAC decrease along with quarter. So what’s the reason behind? And how do you view the future trend of the CAC?

Arthur Chen: Thank you. I will take these two questions. For commission rate, the combined take rate is almost on a Q-o-Q basis, slightly up because of the product mixture and more contributions from our — the virtual products. And then for the CAC, we further optimized our different marketing campaigns channels to control and even decrease our CAC, which — they are a very strong result in the fourth quarter. And then looking forward and based on the year-to-date situations, we do expect this year, CAC number will decrease compared with last year, hopefully by 10% to 20% year-on-year basis. Thank you.

Operator: Thank you. Next question today is from Emma Xu from Bank of America Securities.

Emma Xu: So I have two questions. The first one is about the client quality in other international markets. You mentioned earlier about the positive progress in Singapore client quality, but how about other international market? Do you also see improvement in the average client asset? And for your Hong Kong market, with you are penetrating into the mass market, how will the client profile and average client assets change? And the second question is about your trading velocity and trading volume. The trading velocity declined to a record low in fourth quarter, and it is quite understandable that the Hong Kong trading velocity declined due to the weak market. However, US market actually performed quite well in the fourth quarter, but your US trading volume also declined. So how should we think about the connection between the market performance and your trading velocity? Do we see a notable rebound of your trading velocity in the first quarter?

Arthur Chen: Thank you. I will take your second question first and leave the first question to my colleagues, Daniel. In terms of trading velocity, you’re right. The trading velocity stungs in Hong Kong and the US in the fourth quarter. Despite the US stock performed very well in the fourth quarter, but it remains a very strong continuous uptrend for the whole quarters. So most of our clients actually use a buy-and-hold strategy to enjoy the rallies. And the implied volatility in the US markets in the fourth quarter actually went down compared with third quarters. So the trading velocities decreased — actually, based on our observations is in line with a lot of other US discount brokers’ operating matrix as well. Then in the first quarter this year so far, we have seen a very healthy pickup, not only in the US but also in Hong Kong in terms of the trading volume and also the trading velocity. Thank you.

Daniel Yuan: Thank you, Emma. This is Daniel, and I will take your question on decline quality in international markets. Actually, we have seen an improvement in average AUM, not only in Singapore, but also in our other international markets, including the US, Australia and Japan, mostly because unlike some of our other peers, I think, Futu really cares about quality growth. And net inflow of AUM is a key KPI — very important KPI for all of our marketing teams across different international regions. And in the fourth quarter, we have seen very strong AUM inflows despite weak market sentiments and in the first two months this year, as Leaf mentioned in his opening remarks, we have a higher net asset inflow in the first two months of this year than the entire fourth quarter combined. And actually, over one-third of that net asset inflow comes from international markets. And so we’ll expect a continued upward trajectory in our client assets across international markets. And for Hong Kong, in the past couple of quarters, we continue to attract older clients, especially with our off-line store. And we have seen that these clients typically have higher average assets. But because of the large base effect, these new clients didn’t change the overall client profile much in Hong Kong. Thank you.

Operator: Thank you. Next question today is from Leon Qi from Daiwa.

Leon Qi: Thanks for taking my questions. This is Leon Qi. I want to ask two questions today. Firstly, is on our Hong Kong marketing and client acquisition strategy. We’ve just now management shared a lot of details on Singapore, but I’m interested in Hong Kong now. Given we have a increasing number of client base — paying client base now, with management’s view that going forward it will be increasingly more difficult for us to acquire new customers. Are we considering gradually shifting our focus from the number of customers into average AUM or the quality of our customers? We do appreciate the new customer guidance that management talked about just now — that Hong Kong new customers’ guidance 2024 would be similar to 2023. Second question is on self-clearing in US stocks. May I confirm that all of our trades in US has already been self-cleared. In addition to the positive impact on our net interest income, do we see any improvements in terms of our trading execution efficiencies by using self-clearing. Wondering if we can make any comparisons with our competitors in the US, such as Interactive Brokers (NASDAQ:), et cetera. Thank you very much.

Arthur Chen: Thank you, Leon. I’ll Leaf to take the first question, and I will answer the second one.

Leaf Hua Li: The Hong Kong market is our home base, and in 2023, we continue to maintain very high penetration among the younger clients. And we also steadily improved our penetration into clients from other age groups. As of the end of Q4, our paying client penetration among the adults aged 35 to 55 in Hong Kong was over 10%. And in Hong Kong, our goal is to achieve high-quality growth, and we focus on acquiring high-quality clients and also focus on attracting net asset inflow from existing clients. That’s why during Q4 and also in the past where market sentiments were weak, we continued to see very robust net asset inflow from Hong Kong. And going forward, we’ll leverage our comprehensive product offerings and have different operational strategies for clients with different asset analysis and different investment needs. And we’ll very closely track the net asset inflow trend in Hong Kong. Thank you.

Arthur Chen: And for the second question, you’re right, we have already largely complete the US self-clearing so far. And I think actually the positive contributions from this migration will continue thanks to the increase the client access cohort and also the contribution from the new markets such as Japan and Malaysia. And in terms of the operating efficiency, definitely after the self-clearing capabilities, our service downtimes versus before has been meaningfully decreased and also the trading execution in terms of the reporting et cetera, will be more smooth. Thank you.

Operator: Thank you. [Operator Instructions]. Next question today is from Peter Zhang from JPMorgan.

Peter Zhang: My first question is about the interest income. We noticed that your interest income had been decreased sequentially in first quarter. We wish to understand what’s the fourth quarter trend for clients idle cash and Futu’s deposit rates? And also, I wish to understand what’s the trend in first quarter for clients idle cash balance. My second question is about the operating expense. I wish to understand what is Futu’s plan for the headcount increase in 2024 and what’s management’s guidance for Futu’s operating expense increase of, say, cost of income ratio trends? Thank you.

Arthur Chen: Thank you, Peter. I will take these two questions for four idle cash. Roughly idle cash account for 10% to 15% of our total client assets in the past quarter and also the similar situation happened in the first quarter so far. And the decrease of the interest revenue in the fourth quarter, as I mentioned in the in the opening remarks, is mainly due to the decrease of the average balance decrease for the security borrowing and the lending despite if you see the balance sheet date, the margin and the security lending balance was higher than that in the third quarter. Then for your second half questions, in terms of headcounts, we are looking for mid to high single-digit headcount growth. Mainly will be deployed following international market expansion and further enhance our R&D capabilities. Unfortunately, we do not have a cost income ratio guidance. Given the nature of our business, our revenue is very volatile. It is very difficult to predict due to the market volatility. So we were more focusing on the people side of given this is one of the largest cost components for our overall cost structure. Thank you.

Operator: Thank you. And this does conclude the question-and-answer session. So at this time, I would like to hand the conference back to Daniel Yuan for closing remarks. Thank you.

Daniel Yuan: That concludes our call today. On behalf of the Futu management team, I would like to thank you for joining us today. If you have any further questions, please do not hesitate to contact me or any of our Investor Relations representatives. Thank you and goodbye.

Operator: Thank you and this does conclude today’s conference call. Thank you for participating, and you may now disconnect.

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